(Individual App Store subscribers only. Fleet subscribers can update login information in Account Manager.)


Your CoPilot ID is your unique CoPilot identifier that consists of an email address and a password. It enables you to restore features, previous purchases and settings when you re-install your CoPilot app on a new device or after an update. Plus, it lets us inform you of important updates and is used to verify your account information.


In this article:

 

My email address has changed (or has been discontinued)

The email address you used to create your CoPilot ID may no longer be in use. For example, it was linked to a previous job; it has been cancelled by the ISP provider, or you simply no longer use this email address. You can still enter the email address and password for your CoPilot ID to activate/restore licenses. However, if this email address is disabled, you will need to replace it with a new valid email address, so that you can keep receiving important communications from CoPilot like password reset emails.

 

Changing your CoPilot ID

You can change the password for your CoPilot ID within the CoPilot app. From the home screen:

  1. Tap on the Menu (three bars) > My Account.
  2. Under the ACCOUNT INFO section, the email address you used to create your CoPilot ID will be displayed.
  3. Tap the email address to edit.
  4. Enter the new email address you wish to use as well as your current password, then tap Done to save changes.
  5. You'll be notified on-screen once your CoPilot ID has been successfully changed.


Changing your Password

You can change the password for your CoPilot ID within the CoPilot app. From the home screen:

  1. Tap on the Menu (three bars) > MyAccount.
  2. Under the ACCOUNT INFO section, tap to edit your existing password, which shows as *********
  3. You'll need to type in your current password and then enter and confirm a new one.


Forgot Password?

You can reset your password from within the app.

  1. Tap on the Menu (three bars) > My Account.
  2. Under the ACCOUNT INFO section, tap the email address you used to create your CoPilot ID. 
  3. Select Forgot password and then tap Continue.
  4. You will receive an email with a link to reset your password.
  5. If you do not receive the email, please check your Spam/Junk filter(s). Include the address accountmanager@trimblemaps.com as a trusted email sender.  If you no longer have access to the email address used for your CoPilot ID, please, contact us.
  6. Log in with the new password.