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Account Manager FAQs

Frequently asked questions about the Account Manager, a Trimble MAPS website that allows fleets of all sizes to buy licenses for CoPilot and MileOn in bulk and distribute the apps to drivers for use in trip planning and navigation.

What settings are recommend for Driver Accessibility?
For Driver Accessibility settings in a Configuration Profile, we recommend: Routing Profile Creation or Editing by Drivers  Best practices are to crea...
Wed, 8 Nov, 2023 at 8:13 PM
What Does UNKNOWN Mean on The Vehicle Summary Report?
There are a few reasons that UNKNOWN will appear on your Vehicle Summary Report. The Account Manager server did not receive CoPilot’s App and Map Data cal...
Wed, 8 Nov, 2023 at 8:13 PM
When does the Fleet Sync Interval timer restart?
The Fleet Sync Interval is the frequency at which CoPilot checks for any updates made by the fleet administrator—for as long as the CoPilot app remains open...
Wed, 8 Nov, 2023 at 8:14 PM
How do I set the date format and time zone in Account Manager?
Account Manager displays dates and time zones based on the logged in user's web browser and device settings. In this article: Date format Time zo...
Tue, 1 Oct, 2024 at 5:57 PM